Bad Experience
<p><br />Well i had a bad experience with outsurance, got hit by lightning, the company that collected my tv through my tv in the back there bukkie with no care, received my tv back with scuff marks and scratches all over the place on top of it all they didn't return the power cable, still no power cable.. with repair costs over 7000 rand, when a new tv cost the same, then outsurance also lies, they call me for a reference for new policys saying they give me 400 off my monthly premiums if someone signs up and they did !!!! still waiting, so im dealing with dogie insurance company that lies Claim No ********** 56</p>
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OUTsurance's replyOfficial
05 Jan 2017, 07:29You are not being unreasonable feeling frustrated and disappointed at all. You describe such poor service we sincerely apologise for.
Our claims manager, Zandi contacted you and confirmed the service provider will return the cable on Friday. The tv will also be collected, as we cannot accept our repairers cause damage to our clients' property without being held accountable for same.
Our client acre department will contact you and ensure the referral credit is finalised as soon as possible.
Regards
Dinky
Best regards,
OUTsurance's reply05 Jan 2017, 07:29
Official
You are not being unreasonable feeling frustrated and disappointed at all. You describe such poor service we sincerely apologise for.
Our claims manager, Zandi contacted you and confirmed the service provider will return the cable on Friday. The tv will also be collected, as we cannot accept our repairers cause damage to our clients' property without being held accountable for same.
Our client acre department will contact you and ensure the referral credit is finalised as soon as possible.
Regards
Dinky
Best regards,