Bad disappointing service

Use to be a customer left due to high increases. Now wanted to get quotes again but it was triple my current insurance. So my complaint was it is so high why. Not giving full response the lady said i will be receiving R500 not R400. This was almost 3 to 4 weeks ago. Yesterday I spoke to a lady and again I got the sms that said I will receive an email with the link. I received an sms saying the same till now no link. My question is now why misleading information is given to people why say you will give x amount if to high and you realize you can not beat the price. This is falsely advertising your brand.