KM
Katlego M

1 reviews | Active since Oct 2016

11 Mar 2017, 10:45

Bad customer services

<p>If I remember well, Outsurance called me when they wanted me to take life insurance with them. Now that I took it and want to update my details, I have to call them. Actually run after them. I emailed outsurance I don't know how many times about updating my banking details, but I never get replies. The next thing you'll be closing my insurance cause I wasn't paying. Can you please attend to this or I leave. I am sure there are other insurance companies that can do way better than this. </p>

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Replies (2)
OUTsurance
OUTsurance's reply16 Mar 2017, 14:00
Official

Hello Katlego,

We are very sorry about the frustration!

Our client care manager, Louis communicated with you via e-mail and resolved your query.

We were unable to trace the calls, but did notice several sms's being sent to you at the time.

Thank you for accepting our apologies.

Regards

Dinky

OUTsurance
OUTsurance's reply16 Mar 2017, 14:01
Official

Hello Katlego,

We are very sorry about the frustration!

Our client care manager, Louis communicated with you via e-mail and resolved your query.

We were unable to trace the calls, but did notice several sms's being sent to you at the time.

Thank you for accepting our apologies.

Regards

Dinky