Bad customer service *****S

<p>Firstly the service received by Moses Malatsi was poor and he went ahead with my claim without my authorization. Then the initial assessment centre that I wanted to take my vehicle to was denied by them, I went to a second choice provided where the assessor was not present when the assessment was done. Only to find out that I was able to actually go to the initial place that I requested. I then took my vehicle to the initial place and the quotation was almost double due to the first assessor not adding most of the faults. Outsurance manager Marias is now denying my choice of quotation, its only logic that there is a fault with the assessment. Outsurance is now trying to score where possible hence this battle and he has the Marias has the audacity to tell me that I am delaying my claim process- this delay is not my fault due to incomponent staff working for a company.</p> <p>Hope this can be resolved ASAP </p>