BAD CUSTOMER SERVICE FROM I COMPANY THAT I TRUSTED

I requested a quote to see if outsurance could beat my current insurance, which they did. the sent me an email saying i will be paying R519 for a comprehensive insurance. which was suppose to start today. when i spoke to the agent that was assisting me, i clearly told him that i have a new car and i did not have insurance before. they went ahead and gave me the quote and told me that my excess will be 3000. I then went ahead and cancel the insurance that i currently have so that i can take their insurance. so i called them after my insurance was cancelled so that we can finalize the deal...i spoke to a different agent that informed me that the insurance premium is not R700 because the previous agent captured the wrong information. i requested to speak to a manager and they told me that they listened to calls and can also confirm that the agent was the one that captured the incorrect information and they can hear i never gave that information. However, they told me that there is nothing they can do.i was left with no insurance because of their mistake. the managers said i must go back to my old insurer as they cannot do any thing about this error on their side. FRM ANGRY CUSTOME