Bad Customer service for retention

I called outsurance to re-rate my wife's insurance premium, i was not happy with the suggestion and asked to speak to a manager, a very ****y and arrogant manager who goes by the name of advocate, who didn't do his best to retain and satisfy the client needs. It's not acceptable for this manager to get ****y and arrogant over the phone. I was not happy with the premium and my wife was penalized on her profile for missing one debit order which to my knowledge was paid when a new debit date was established. I have decided to cancel this insurance at Outsurance and go to MiWay where the customers service is 100% better.