EK
Ebenicia K
1 reviews | Active since Dec 2017
16 Dec 2021, 07:34
Bad customer service
I arranged a new debit date with Outsurance in November as I resigned and started a new job. After numerous and lengthy calls, it was confirmed that my account would be debited on the 29th starting December. Yet my account was debited on the 15th. The recordings of calls mean nothing and they don't care that they create a negative credit score and a missed debit record on your bank account. I want my bank charges reimbursed as well. I'm very disappointed. Are Outsurance agents there to do a job?
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OUTsurance's replyOfficial
17 Dec 2021, 14:27Hello Ebenicia K
Please accept our sincere apologies for the poor service you experienced!
The collection date was updated at the time, but we failed to inform you of the pro rata premium we still needed to collect.
Our client care manager contacted you. We are refunding you the bank charges you incurred and correspondence will be sent to the credit bureaus to update your payment profile.
Thank you for bringing the matter to our attention.
Regards
OUTsurance
Please accept our sincere apologies for the poor service you experienced!
The collection date was updated at the time, but we failed to inform you of the pro rata premium we still needed to collect.
Our client care manager contacted you. We are refunding you the bank charges you incurred and correspondence will be sent to the credit bureaus to update your payment profile.
Thank you for bringing the matter to our attention.
Regards
OUTsurance
OUTsurance's reply17 Dec 2021, 14:27
Official
Hello Ebenicia K
Please accept our sincere apologies for the poor service you experienced!
The collection date was updated at the time, but we failed to inform you of the pro rata premium we still needed to collect.
Our client care manager contacted you. We are refunding you the bank charges you incurred and correspondence will be sent to the credit bureaus to update your payment profile.
Thank you for bringing the matter to our attention.
Regards
OUTsurance
Please accept our sincere apologies for the poor service you experienced!
The collection date was updated at the time, but we failed to inform you of the pro rata premium we still needed to collect.
Our client care manager contacted you. We are refunding you the bank charges you incurred and correspondence will be sent to the credit bureaus to update your payment profile.
Thank you for bringing the matter to our attention.
Regards
OUTsurance