HM
Herbert M
1 reviews | Active since Oct 2019
11 Jan 2021, 12:08
Bad Customer Service
I contacted Outsurance on 5 January 2021 ICW a claim of 10 June 2020. It was for a damaged cellphone. Unfortunately i could not get the Consultants name. Outsurance didnt stop the premium for the cellphone and was charging me every month for something I dont have. I ask the consultant if they going to pay the premiums back to me for the 7to 8 months he said he will call me back. I also ask him to relook my two car insurances and he also promised to come back to me,
Today is the 11 January 2021 and im still waiting on the consultant to call be back. He only took the cellphone premium of that I was paying.
Please Outsurance im such a royal client of yours for so many years,
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OUTsurance's replyOfficial
15 Jan 2021, 12:24Good afternoon Herbert
Thank you for brining this matter to our attention. Following receipt of your complaint, we immediately escalated the matter to our client care department for further investigation. Our client care manager has since been in contact with you to offer our sincere apologies for the lapse in service.
We can confirm that we have processed a refund for the premiums paid for the cellphone, our client care manager has also contacted you to confirm this with you.
We are truly sorry for the inconvenience this has caused.
Regards
OUTsurance
Thank you for brining this matter to our attention. Following receipt of your complaint, we immediately escalated the matter to our client care department for further investigation. Our client care manager has since been in contact with you to offer our sincere apologies for the lapse in service.
We can confirm that we have processed a refund for the premiums paid for the cellphone, our client care manager has also contacted you to confirm this with you.
We are truly sorry for the inconvenience this has caused.
Regards
OUTsurance
OUTsurance's reply15 Jan 2021, 12:24
Official
Good afternoon Herbert
Thank you for brining this matter to our attention. Following receipt of your complaint, we immediately escalated the matter to our client care department for further investigation. Our client care manager has since been in contact with you to offer our sincere apologies for the lapse in service.
We can confirm that we have processed a refund for the premiums paid for the cellphone, our client care manager has also contacted you to confirm this with you.
We are truly sorry for the inconvenience this has caused.
Regards
OUTsurance
Thank you for brining this matter to our attention. Following receipt of your complaint, we immediately escalated the matter to our client care department for further investigation. Our client care manager has since been in contact with you to offer our sincere apologies for the lapse in service.
We can confirm that we have processed a refund for the premiums paid for the cellphone, our client care manager has also contacted you to confirm this with you.
We are truly sorry for the inconvenience this has caused.
Regards
OUTsurance