WP
Wesley P
1 reviews | Active since Jul 2019
31 Aug 2021, 11:29
Bad customer service
I have an existing life policy with Outsurance. I wanted to increase my life cover, and , for some reason, there is no way to email Outsurance with this request, this can only be done via the app. I then sent a request via the app, I had 1 call from them which I could not answer as I was in a meeting, and no word from them since. Pathetic customer service - especially since I'm an existing customer. Don't these guys want to increase their business ?
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OUTsurance's replyOfficial
01 Sept 2021, 13:39Hello Wesley P
Thank you for bringing the matter to our attention.
Our service let you down and we cannot blame you for expressing your dismay at all.
Our client care manager has since arranged assistance for you. Thank you for accepting our apologies and affording us the opportunity to have resolved the matter for you.
Regards
OUTsurance
Thank you for bringing the matter to our attention.
Our service let you down and we cannot blame you for expressing your dismay at all.
Our client care manager has since arranged assistance for you. Thank you for accepting our apologies and affording us the opportunity to have resolved the matter for you.
Regards
OUTsurance
OUTsurance's reply01 Sept 2021, 13:39
Official
Hello Wesley P
Thank you for bringing the matter to our attention.
Our service let you down and we cannot blame you for expressing your dismay at all.
Our client care manager has since arranged assistance for you. Thank you for accepting our apologies and affording us the opportunity to have resolved the matter for you.
Regards
OUTsurance
Thank you for bringing the matter to our attention.
Our service let you down and we cannot blame you for expressing your dismay at all.
Our client care manager has since arranged assistance for you. Thank you for accepting our apologies and affording us the opportunity to have resolved the matter for you.
Regards
OUTsurance