TT
Thabiso T
1 reviews | Active since Jun 2018
24 Apr 2025, 10:37
Bad customer service
I am writing to express my deep concern regarding the recent work carried out by DRM Projects, as commissioned by OUTsurance, at our complex. Unfortunately, their actions have resulted in significant damage, including the disruption of my unit's underground cable and the fibre cable, as well as leaving our yard in a state of disarray with incomplete paving and excessive mud due to the recent rain. Regrettably, the contractor has shown reluctance to take responsibility for these issues. I kindly request your immediate attention to this matter to ensure that the necessary repairs and clean-up are addressed promptly. Thank you for your understanding and assistance.
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Replies (3)0
Replies (3)TT
Thabiso T's updateReviewer Update
24 Apr 2025, 12:17This is an inconvenience; it has now been two weeks without electricity, which is frustrating, and we are incurring unnecessary costs.
TT
Thabiso T's update24 Apr 2025, 12:17
Reviewer Update
This is an inconvenience; it has now been two weeks without electricity, which is frustrating, and we are incurring unnecessary costs.
TT
Thabiso T's updateReviewer Update
29 Apr 2025, 10:22Good day Outsurance,
I was under the impression that you were still investigating the matters I raised regarding our concerns. However, I noticed this morning that your team has proceeded with paving work, despite our ongoing complaints. This has led me to question whether our concerns are being taken seriously.
Given the circumstances, I feel compelled to escalate this matter further, as it appears we are unable to reach a common ground. In the meantime, I would like to request the cancellation of my policy with your company, as I am considering other insurance options that may better meet my needs.
I would appreciate your prompt attention to this matter.
I was under the impression that you were still investigating the matters I raised regarding our concerns. However, I noticed this morning that your team has proceeded with paving work, despite our ongoing complaints. This has led me to question whether our concerns are being taken seriously.
Given the circumstances, I feel compelled to escalate this matter further, as it appears we are unable to reach a common ground. In the meantime, I would like to request the cancellation of my policy with your company, as I am considering other insurance options that may better meet my needs.
I would appreciate your prompt attention to this matter.
TT
Thabiso T's update29 Apr 2025, 10:22
Reviewer Update
Good day Outsurance,
I was under the impression that you were still investigating the matters I raised regarding our concerns. However, I noticed this morning that your team has proceeded with paving work, despite our ongoing complaints. This has led me to question whether our concerns are being taken seriously.
Given the circumstances, I feel compelled to escalate this matter further, as it appears we are unable to reach a common ground. In the meantime, I would like to request the cancellation of my policy with your company, as I am considering other insurance options that may better meet my needs.
I would appreciate your prompt attention to this matter.
I was under the impression that you were still investigating the matters I raised regarding our concerns. However, I noticed this morning that your team has proceeded with paving work, despite our ongoing complaints. This has led me to question whether our concerns are being taken seriously.
Given the circumstances, I feel compelled to escalate this matter further, as it appears we are unable to reach a common ground. In the meantime, I would like to request the cancellation of my policy with your company, as I am considering other insurance options that may better meet my needs.
I would appreciate your prompt attention to this matter.
OUTsurance's replyOfficial
30 Apr 2025, 17:32Good day Thabiso,
The policy linked to this claim is for a different policy holder. Our claims manager has discussed the claim with our client, who was not aware of your complaint.
He mentioned that he has no concerns pertaining to the claim. Please discuss this matter with our client and if he has any concerns, he is more than welcome to contact us.
Regards,
The OUTsurance Team
The policy linked to this claim is for a different policy holder. Our claims manager has discussed the claim with our client, who was not aware of your complaint.
He mentioned that he has no concerns pertaining to the claim. Please discuss this matter with our client and if he has any concerns, he is more than welcome to contact us.
Regards,
The OUTsurance Team
OUTsurance's reply30 Apr 2025, 17:32
Official
Good day Thabiso,
The policy linked to this claim is for a different policy holder. Our claims manager has discussed the claim with our client, who was not aware of your complaint.
He mentioned that he has no concerns pertaining to the claim. Please discuss this matter with our client and if he has any concerns, he is more than welcome to contact us.
Regards,
The OUTsurance Team
The policy linked to this claim is for a different policy holder. Our claims manager has discussed the claim with our client, who was not aware of your complaint.
He mentioned that he has no concerns pertaining to the claim. Please discuss this matter with our client and if he has any concerns, he is more than welcome to contact us.
Regards,
The OUTsurance Team