AK
Abbie K
1 reviews | Active since Apr 2020
08 Sept 2022, 14:31
Bad customer service
Very bad customer service. They took off a debit order after i've canceled my policy, i called them again they told me they will refund the money and i stil havnt received the refund !!!!
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Replies (1)
OUTsurance's replyOfficial
12 Sept 2022, 15:03Hello Abbie
We are sorry about the frustration.
If you rep**** to correspondence we sent you previously, requesting we cancel your policy, we would not have received your request as these emails are routed to an unmonitored mailbox. We could not find any other forms of communication to us at the time.
We cancelled your policy on the 6th of September after you sent an email to the correct email address. Our client care manager tried to call you to discuss this with you, but was unsuccessful. The refund was processed and should reflect in your account soon.
Regards
OUTsurance
We are sorry about the frustration.
If you rep**** to correspondence we sent you previously, requesting we cancel your policy, we would not have received your request as these emails are routed to an unmonitored mailbox. We could not find any other forms of communication to us at the time.
We cancelled your policy on the 6th of September after you sent an email to the correct email address. Our client care manager tried to call you to discuss this with you, but was unsuccessful. The refund was processed and should reflect in your account soon.
Regards
OUTsurance
OUTsurance's reply12 Sept 2022, 15:03
Official
Hello Abbie
We are sorry about the frustration.
If you rep**** to correspondence we sent you previously, requesting we cancel your policy, we would not have received your request as these emails are routed to an unmonitored mailbox. We could not find any other forms of communication to us at the time.
We cancelled your policy on the 6th of September after you sent an email to the correct email address. Our client care manager tried to call you to discuss this with you, but was unsuccessful. The refund was processed and should reflect in your account soon.
Regards
OUTsurance
We are sorry about the frustration.
If you rep**** to correspondence we sent you previously, requesting we cancel your policy, we would not have received your request as these emails are routed to an unmonitored mailbox. We could not find any other forms of communication to us at the time.
We cancelled your policy on the 6th of September after you sent an email to the correct email address. Our client care manager tried to call you to discuss this with you, but was unsuccessful. The refund was processed and should reflect in your account soon.
Regards
OUTsurance