1 reviews | Active since Feb 2013
BAD CUSTOMER SERVICE AND LIES
This morning at 7 o'clock my husband receives a message from Outsurance that the Household contents insurance policy was cancelled to to the fact that we cancelled the policy with the bank. This is a lie. Friday was Christmans, Saturday boxing day, and sunday the banks were closed. When did we reverse this. This whole thing is very fishy and I am not happy at all. When I just called the call centre now the consultand informed me that the policy was cancelled from my side. I asked her how when and where. And they are unable to re instate it. ?This is the worse customer service being received. But I think the reason for this is my 15 year old boy were ****** last week and we took out insurance for his cellphone. When claiming it the whole process is so one long process with all negtavity. As if he was asked to be ****** and to day I receive a message the policy is cancelled. This is just very funny for me.
Thank you for your feedback, which provided us with the opportunity to clarify what had transpired.
Since you initially did a stop-payment at the bank, all your subsequent premiums were returned as unpaid, which led to the cancellation of your policy.
It was agreed you will arrange with your bank to ensure future premiums are paid. The policy has also since been reinstated.
Regards
OUTsurance
Thank you for your feedback, which provided us with the opportunity to clarify what had transpired.
Since you initially did a stop-payment at the bank, all your subsequent premiums were returned as unpaid, which led to the cancellation of your policy.
It was agreed you will arrange with your bank to ensure future premiums are paid. The policy has also since been reinstated.
Regards
OUTsurance