Bad Customer Service and False Advertising

On the 24th of January I call Outsurance to request my insurance history. I was assisted by a gentleman, not sure what his name was. He asked me if he can do a quote for me, to see if he can beat my current insurance. He could not beat my current insurance. I asked him about the "R400" if my current insurance could not be beaten. He said he will ask someone to contact me with regards to the "R400". Until today, 12th of February, no one from Outsurance has given me a call in this regard. I think this is really bad customer service, as well as false advertising.