Bad customer service

Today I experienced the worst service from Outsurance. My premium is due to increase at the end of October 2021, and I received an unbelievable offer from Santam, but I then thought to myself that I should let Outsurance know about the offer, little did I know that Miss Mamello didn't care about me or what I called in for, this woman went on to tell me that is will not be possible to review my premium and that I am getting the best deal from Outsurance. All she cared about was the additional things she wanted to add on the policy, even when I kept telling her money is an issue. She basically said I should take it or leave it, and guess what? I will go to Santam, and I regret ever reaching out to Outsurance.