Bad customer service

<p>In November 2012 I joined Out surance through a friend of mine that's a stuff memeber. All was well until February and March 2016 when I skipped my premuims due to financial difficulties that I was experiencing. I got a notification stating that I need to update my premuims. April 2016 called the Out surance call centre for payment agreement and the call centre agent advised that I need to make payment from September 2015 to March 2016 for my account to be up to date. But what bits me is that I didn't receive any notification from the premuims that weren't received for September 2015 to January 2016. And when I consult Standardbank Benoni the consultant advise that Out surance have been debiting since it's just the 2 premuims that are outstanding. Standardbank also gave me statements as proof that Out surance has been receiving their monthly premuims. I'm dissappointed indeed with their service.</p>