lM
lebogang M
1 reviews | Active since Nov 2012
09 Jan 2021, 09:41
Bad customer service
Highly disappointed in your service , I sent 3 requests yesterday for the claims department to call me regarding a claim I want to put through for my pet , if this is how you treat customers then clearly I don’t belong here because I HATE BAD SERVICE. So for the last time can someone from the claims department call me before I cancel my policy remember you are not the only provider available around . OT***9. ***
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OUTsurance's replyOfficial
13 Jan 2021, 11:54Good morning Lebogang The service you have received from us up to this point is shocking! We sincerely apologise for this. Following the receipt of your complaint, we escalated the matter to our claims manager who has since been in contact with you to address your concerns and to offer our apologies for the lapse in service. We can confirm that your claim has now been successfully registered. We are truly sorry for the frustration that this experience has caused. RegardsOUTsurance
OUTsurance's reply13 Jan 2021, 11:54
Official
Good morning Lebogang The service you have received from us up to this point is shocking! We sincerely apologise for this. Following the receipt of your complaint, we escalated the matter to our claims manager who has since been in contact with you to address your concerns and to offer our apologies for the lapse in service. We can confirm that your claim has now been successfully registered. We are truly sorry for the frustration that this experience has caused. RegardsOUTsurance