Bad customer service

What a bad customer service. I have wasted the whole 1 hour which I will never get back. I tried on their website to do the quotation which I couldn’t complete. Then this morning I got a call from them offering a very expensive quote of R6998.71 just to insure my 2018 Hyundai Tucson premium.

I then said that was arm and a leg to the agent (Bills) who was assisting the. She said I should hold on the line for supervisor to come up with some discount. Spoke to the supervisor (Suprise Mahlambi) if I got the name correctly.

She then took over from the supervisor pushing me to the conclusion to take the cover with them. She was so hesitant to give me the exact new premium I had to ask several times. I was only given after a big fight the new premium I was told it was going to be below R2700.

She kept asking what bank am I using. That was so unprofessional. I did not get the reference for the call not sure if that is how it’s supposed to be. They called from ***. Mind you, they I said they’re premium was too high. The agent said “your line is too bad, hello,hello, hello.”

To me that was a clear sign she wanted me to hang up course I didn’t take the cover. She called back from the different number ***, again I asked for the reference number for the call since I couldn’t believe that bad service is from Outsurance. I was only given numbers reading as follows 127 867 46.