Bad Customer Service

Good day,<br> I had an accident on 03 February 2015 and logged the incident with Outsurance immediately. After almost a week of back and forth I recieved payout for the claim that was processed, which included my access amount of R1060, that I paid. Outsurance advised me that in order for the R1060 to be credited back to me, I have to wait for the person that caused the accident to settle this amount with Outsurance.<br> The frustration that I have is that I have to make contact with Outsurance every chance I get to ask about the access amount due to me. When I called the first time, I spoke to Reuben Bopape, who made a payout of R200. The second payout was aslo for the amount of R200, which leaves a balance of R660. <br> I called Reuben again on Friday 04 September 2015 and he advised me that I would receive a payout of R200 within 48hours. I did not receive this payment. <br> When Reuben called on 07 September 2015, he told me that he had made a mistake, I wont receive payment for this month. It boggles me to hear from him that there was some kind of payment activity on 03 September 2015 yet he still cant confirm what it is. <br> My patience is wearing thin now. I need this sorted ASAP.