Bad Customer Service

Three months ago I changed my payment details with outsurance (I have the proof in writing), Until today they are still debiting the old bank account.<br> Today I received a sms from them advising that if the debit return once more they will cancell the policy.<br> <br> It is shocking that I need to get penalised because the people at outsurance is not doing their job!!!!<br> If it is so difficult to change payment details, how much more difficult will it be if I need to claim one day.<br> <br> Outsurance need to advice me if they do not want to do business with me, if that is the case I'll insure somewhere else, they are not the only insurer around.....if they want to keep me as a client they need to pull finger and start to do their job properly!!!!<br> <br>