Bad Customer Service

Bad customer service. My mom who is a pensioner logged a claim with Outsurance after we had hail the hail storm in Johannesburg a month ago. After a few calls someone came out and looked at the roof that had been damaged by the hail. She was told that an assessor would come out and give her a quote and they would repair the damage.

I have been calling and with so many promises for someone or anyone to give her a call and let her know when and what is happening to date she has had no response. I spoke to someone last week and he promised that someone would call her by Friday 10 November and nothing yet again. I called Monday, 13 November and I was told again someone would call my mom or myself and yet once again NOTHING!

It has been raining the last few days and my moms house has been flooding, so please tell me why it is so hard to get anyone from Outsurance to call us back with some feedback and for the repairs to be done????? I find it unacceptable that we need to be running after you. My mom is a paying customer. Outsurance is suppose to be the best insurance company yet I'm getting this PATHETIC service from them!!