1 reviews | Active since May 2016

31 Oct 2016, 09:09

Bad customer service

<p>All i want is to give me what i request for, all the people are giving me the run around and i need to explain myself over and over everytime to a different agent and that is very frastrating- All info should be on a comment on the system, this morning i spoke to a supervisor (Simphiwe) which has no customer service eticet, i should actually upload the recording i have with him for the whole world to hear the type of service that outsurance gives to their clients, infact all calls with all various consultants. </p> <p>I am waiting for a promised call since Friday. i called this morning and was advised that the people only start at 8. Still i am awaing a call- 1H later. </p> <p> </p> <p>This is bad service and its just getting worse every occurance.</p> <p> </p> <p> </p>

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Replies (2)
's update31 Oct 2016, 09:12
Reviewer Update

*Etiquette

OUTsurance
OUTsurance's reply01 Nov 2016, 12:40
Official

Dear Saarah,

We note your disappointment and we are sorry to see you did not receive feedback as requested. The matter has since been escalated and our management team will listen to the relevant recordings,

Marius confirmed he discussed the way forward and will assist with the payment once we received the signed disclaimer.

If you need any other assistance you are welcome to contact him directly.

Kind regards,

Alet