SM
Sindile M
1 reviews | Active since Jun 2014
29 Mar 2020, 16:25
Bad customer service
Good day
Policy number OT***2
During this bad times of covvid19 and not growing economy which currently we are in recession. Currently we are in lock down due to global Covid 19 other insurance are introducing pause paying insurance during lock down because our car at locked in the garage due to lock down and other insurance companies for April their clients will be paying only 10% of the premium but outsurance is not saying anything for its clients.
Can you please share some light what relieve packages you have for your clients.
Thank you
Regards Sindile Headman Mali Policy number OT***2
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Replies (1)
OUTsurance's replyOfficial
06 Apr 2020, 07:23Morning Sindile.
You reached out to us regarding your policy last week and we escalated your request to our Facility Review Managers for assistance.
Our Manager called you to discuss options that would make your cover more affordable to you. Unfortunately these were not satisfactory to you. Your car is still under finance and because of that we could not grant you the help you wanted.
We are sorry we could be of more help to you at this time.
Regards
OUTsurance
You reached out to us regarding your policy last week and we escalated your request to our Facility Review Managers for assistance.
Our Manager called you to discuss options that would make your cover more affordable to you. Unfortunately these were not satisfactory to you. Your car is still under finance and because of that we could not grant you the help you wanted.
We are sorry we could be of more help to you at this time.
Regards
OUTsurance
OUTsurance's reply06 Apr 2020, 07:23
Official
Morning Sindile.
You reached out to us regarding your policy last week and we escalated your request to our Facility Review Managers for assistance.
Our Manager called you to discuss options that would make your cover more affordable to you. Unfortunately these were not satisfactory to you. Your car is still under finance and because of that we could not grant you the help you wanted.
We are sorry we could be of more help to you at this time.
Regards
OUTsurance
You reached out to us regarding your policy last week and we escalated your request to our Facility Review Managers for assistance.
Our Manager called you to discuss options that would make your cover more affordable to you. Unfortunately these were not satisfactory to you. Your car is still under finance and because of that we could not grant you the help you wanted.
We are sorry we could be of more help to you at this time.
Regards
OUTsurance