YM
Yanga M
1 reviews | Active since Oct 2017
25 Jan 2023, 10:17
BAD CUSTOMER SERVICE
I have a warranty with Outsurance and Kagiso Lehabe was suppose to call me to give me feedback yesterday. Till now he hasn't called me and I can't get through to the landline. My car is stuck in East London and I need it fixed. You are wasting time that I don't have. I'm very frustrated about this whole situation and need answer ASAP.
Helpful (0)
Replies (4)0
Replies (4)
OUTsurance's replyOfficial
25 Jan 2023, 14:04Good day Yanga,
Thank you for your feedback.
Tshego from our claims team has been in contact with you to discuss the outcome of your claim. Tshego has also emailed you the detail.
We do apologise for the delay in service.
Regards,
The OUTsurance Team
Thank you for your feedback.
Tshego from our claims team has been in contact with you to discuss the outcome of your claim. Tshego has also emailed you the detail.
We do apologise for the delay in service.
Regards,
The OUTsurance Team
OUTsurance's reply25 Jan 2023, 14:04
Official
Good day Yanga,
Thank you for your feedback.
Tshego from our claims team has been in contact with you to discuss the outcome of your claim. Tshego has also emailed you the detail.
We do apologise for the delay in service.
Regards,
The OUTsurance Team
Thank you for your feedback.
Tshego from our claims team has been in contact with you to discuss the outcome of your claim. Tshego has also emailed you the detail.
We do apologise for the delay in service.
Regards,
The OUTsurance Team
YM
Yanga M's updateReviewer Update
25 Jan 2023, 15:12Thank you, you can wait for my policy cancellation soon.
YM
Yanga M's update25 Jan 2023, 15:12
Reviewer Update
Thank you, you can wait for my policy cancellation soon.
YM
Yanga M's updateReviewer Update
03 Feb 2023, 13:58R185. 85 is not my refund. I started paying for this warranty last year. 2 of your Consultants and I have their names which I will provide to the Ombudsman for the call recordings, they told me you will refund me for all paid premiums. Why are you keeping my money? If you cancelling my warranty. We will take this fight to court if we must,I will not back down. You ****** that are after peoples debit orders. You will pay me for every cent paid on that warranty since last year.
YM
Yanga M's update03 Feb 2023, 13:58
Reviewer Update
R185. 85 is not my refund. I started paying for this warranty last year. 2 of your Consultants and I have their names which I will provide to the Ombudsman for the call recordings, they told me you will refund me for all paid premiums. Why are you keeping my money? If you cancelling my warranty. We will take this fight to court if we must,I will not back down. You ****** that are after peoples debit orders. You will pay me for every cent paid on that warranty since last year.
OUTsurance's replyOfficial
06 Feb 2023, 12:19Good day Yanga,
Thanks for your further feedback.
A refund of R1,225.06 has been processed and should reflect in your account within 72 working hours.
Regards,
OUTsurance
Thanks for your further feedback.
A refund of R1,225.06 has been processed and should reflect in your account within 72 working hours.
Regards,
OUTsurance
OUTsurance's reply06 Feb 2023, 12:19
Official
Good day Yanga,
Thanks for your further feedback.
A refund of R1,225.06 has been processed and should reflect in your account within 72 working hours.
Regards,
OUTsurance
Thanks for your further feedback.
A refund of R1,225.06 has been processed and should reflect in your account within 72 working hours.
Regards,
OUTsurance