Bad customer experience

Poorest service ever, not to mention the incompetencies of the assessor and the claims manager. Almost a month and i’m yet to get a response from the complains department, this is a classical example of moral decay... they don’t care about their customers.

There are only 2 well trained departments at Outsurance, new business and the retention department. Hope you guys will eventually invest in other departments as much as you do in these other 2. You’d rather spend money on advertising lies than looking after your existing customers. What a bitter customer experience, shame on you.