BAD CUSTOMER EXPERIENCE

Today I called Outsurance to remove one of my cars from cover. What should have taken a few minutes took almost one hour. They will not cancel anything before giving you grilling as to why you want to cancel. HOWEVER THE MAIN REASON FOR MY COMPLAINT IS: During this extended questioning I was unable to hear as there was a lot of noise with people shouting and clapping in the background. It appears that somebody had been promoted. In my many years of business I have never known any company to allow celebrations to take place during working hours and especially not where staff are dealing with customers,