Bad Customer Experience

I’m utterly disgusted with Outsurance and had the worse experience with my claim.

Please do your research before taking out Insurance with Outsurance. When claiming they want you to send your precious car to an inferior repairer so that they can save money.

This was the first time claiming on my vehicle and had endless issues with them.

• I have insurance on my other assets with a different insurer. Please note when you claim, Outsurance will request your claim history from your other insurer without your consent. I was told every time you claim from your other insurer you need to notify them (So they can push up your Premium) • Before my claim was finalised and that time I was still driving a damaged car I already received a call advising me that my premium will be pushed up from R853.72 to R1232.09. (Note: My yearly premium increase was done within this month already to R853.72). Now immediately they pushed it up again to R1232.09 (A lady in the premiums department told me they can only review it yearly which they did when it went up to R853.72 but they still pushed it up again now). It’s on the call recording.

I claimed on the 23 Aug and I was back and forth with Outsurance. I had to call in to find out what’s happening as they were waiting for documentation they requested from my other insurance company. This claim process took 2 weeks.

No one would like to go through this customer experience I’ve been through. I was even questioned about my other insurance companies policy

Customers rather take your business elsewhere to avoid my experience.