pT
patsy T
1 reviews | Active since Dec 2016
20 Dec 2022, 16:59
Bad Customer Care
I am very upset with Outsurance after changing my debit order date and with problem with debicheck mandate my debit order again not going through. Now I cannot reinstate my policy and all that they say I must get new service provider who can help me.Nothing was explained to me that my policy will be cancelled.
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OUTsurance's replyOfficial
22 Dec 2022, 10:22Good afternoon Patsy,
Further to our private reply, our client care manager Rezane, contacted you to discuss the matter.
On receipt of the requested letter from your bank along with your bank statement we will be able to assist further.
We apologise for the initial explanation being unclear and hope that we can come to an amicable resolution.
Regards,
OUTsurance
Further to our private reply, our client care manager Rezane, contacted you to discuss the matter.
On receipt of the requested letter from your bank along with your bank statement we will be able to assist further.
We apologise for the initial explanation being unclear and hope that we can come to an amicable resolution.
Regards,
OUTsurance
OUTsurance's reply22 Dec 2022, 10:22
Official
Good afternoon Patsy,
Further to our private reply, our client care manager Rezane, contacted you to discuss the matter.
On receipt of the requested letter from your bank along with your bank statement we will be able to assist further.
We apologise for the initial explanation being unclear and hope that we can come to an amicable resolution.
Regards,
OUTsurance
Further to our private reply, our client care manager Rezane, contacted you to discuss the matter.
On receipt of the requested letter from your bank along with your bank statement we will be able to assist further.
We apologise for the initial explanation being unclear and hope that we can come to an amicable resolution.
Regards,
OUTsurance