PS
Percival S
1 reviews | Active since Feb 2012
09 Sept 2019, 12:04
bad consumer tactics
On the outsurance app is a feature for call me back. Every time when I used it I receive a call soon thereafter. However as soon as the phone rings , the call is dropped. It doesn't even ring for 3 seconds. By the 5-8 seconds I receive an sms saying Outsurance has been unable to make contact. This happens on 3 occasions . If the feature is not working plz remove it.
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Replies (3)0
Replies (3)
OUTsurance's replyOfficial
09 Sept 2019, 14:04Good day Percival,
Thank you for notifying us. We will look into the matter and revert. Do you perhaps have true caller installed?
Sorry for the inconvenience caused.
Regards,
OUTsurance
Thank you for notifying us. We will look into the matter and revert. Do you perhaps have true caller installed?
Sorry for the inconvenience caused.
Regards,
OUTsurance
Best regards,
OUTsurance's reply09 Sept 2019, 14:04
Official
Good day Percival,
Thank you for notifying us. We will look into the matter and revert. Do you perhaps have true caller installed?
Sorry for the inconvenience caused.
Regards,
OUTsurance
Thank you for notifying us. We will look into the matter and revert. Do you perhaps have true caller installed?
Sorry for the inconvenience caused.
Regards,
OUTsurance
Best regards,
OUTsurance's replyOfficial
11 Sept 2019, 13:26Good day Percival,
Thank you for notifying us. Keitu our client services manager contacted you to address your concerns and to apologise for the inconvenience caused.
We investigated the matter and the app is working as it should. Attempts were made to call you but unfortunately we could not get through to you. We can confirm you have cancelled your policy.
Regards,
OUTsurance
Thank you for notifying us. Keitu our client services manager contacted you to address your concerns and to apologise for the inconvenience caused.
We investigated the matter and the app is working as it should. Attempts were made to call you but unfortunately we could not get through to you. We can confirm you have cancelled your policy.
Regards,
OUTsurance
Best regards,
OUTsurance's reply11 Sept 2019, 13:26
Official
Good day Percival,
Thank you for notifying us. Keitu our client services manager contacted you to address your concerns and to apologise for the inconvenience caused.
We investigated the matter and the app is working as it should. Attempts were made to call you but unfortunately we could not get through to you. We can confirm you have cancelled your policy.
Regards,
OUTsurance
Thank you for notifying us. Keitu our client services manager contacted you to address your concerns and to apologise for the inconvenience caused.
We investigated the matter and the app is working as it should. Attempts were made to call you but unfortunately we could not get through to you. We can confirm you have cancelled your policy.
Regards,
OUTsurance
Best regards,
PS
Percival S's updateReviewer Update
11 Sept 2019, 13:49Good day.
First of all. I just want to say, I a a very satisfied customer of Outsurance for quite a while.
Secondly, me cancelling the policy was not the initial complain here, yet now it is public and a direct breach of my privacy.
First of all. I just want to say, I a a very satisfied customer of Outsurance for quite a while.
Secondly, me cancelling the policy was not the initial complain here, yet now it is public and a direct breach of my privacy.
PS
Percival S's update11 Sept 2019, 13:49
Reviewer Update
Good day.
First of all. I just want to say, I a a very satisfied customer of Outsurance for quite a while.
Secondly, me cancelling the policy was not the initial complain here, yet now it is public and a direct breach of my privacy.
First of all. I just want to say, I a a very satisfied customer of Outsurance for quite a while.
Secondly, me cancelling the policy was not the initial complain here, yet now it is public and a direct breach of my privacy.