MI
Mel I
1 reviews | Active since Dec 2017
07 Jun 2020, 19:05
Bad communication loop hole outsurance.....
Very disappointed. No awareness of cancellation of claim prior to claim logged. No eagerness to keep a client or offer an alternative. No early awareness or warning. Claims were due to natural disaster and now as a client i suffer. so we do we have insurance???natural disaster beyond client control.. bad handling they dont share this info. Sad reality What a disappointment. 3 family members have now enquired to cancel their contracts due to this poor communication and treatment.
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OUTsurance's replyOfficial
08 Jun 2020, 16:24Good day Melinda,
Thank you for raising your concerns with us. We fully understand that receiving feedback like this is certainly displeasing.
Lee-anne our client services manager contacted you to address your concerns regarding the cancellation. There are several factors we look at when determining a client to be a multi-claimant such as loss ratio, claims frequency, payment history etc.
We do apologise for the disappointment.
Regards,
OUTsurance
Thank you for raising your concerns with us. We fully understand that receiving feedback like this is certainly displeasing.
Lee-anne our client services manager contacted you to address your concerns regarding the cancellation. There are several factors we look at when determining a client to be a multi-claimant such as loss ratio, claims frequency, payment history etc.
We do apologise for the disappointment.
Regards,
OUTsurance
OUTsurance's reply08 Jun 2020, 16:24
Official
Good day Melinda,
Thank you for raising your concerns with us. We fully understand that receiving feedback like this is certainly displeasing.
Lee-anne our client services manager contacted you to address your concerns regarding the cancellation. There are several factors we look at when determining a client to be a multi-claimant such as loss ratio, claims frequency, payment history etc.
We do apologise for the disappointment.
Regards,
OUTsurance
Thank you for raising your concerns with us. We fully understand that receiving feedback like this is certainly displeasing.
Lee-anne our client services manager contacted you to address your concerns regarding the cancellation. There are several factors we look at when determining a client to be a multi-claimant such as loss ratio, claims frequency, payment history etc.
We do apologise for the disappointment.
Regards,
OUTsurance