Bad Client service and false promises of call backs

On 12 March. we had a wedding and some gursts used my homee to get dressed. Someone stole 3 gold , diamond.and 1 gold and blue saphire ring from my house. I contacted SAPS and put in a claim at my insurer outsurance. They got a quotation from their service provider and allocated an amount to us. We visited the provider and was very disappointed that discount prices were noe applicable to insurance purchases. We left with silver, titanium and cubic zirconia jewellery after visiting both the Pretoria and Johannesburg branches. It was impossible to replace even 2 rings on the quoted amount so I gave outsurance a bad service rating when asked. I was then contacted by Co fidence Baloi of outsurance and I explained the situation . She told me to get quotations myself of similar items which I did, spending the whole of Saturday in doing so and emailed my quotations as requested. I was told the balance between the quotations and the amount paid would be reimbursed. After sending my quotations I tried contacting Confidence to verify that she had received my quotations. I tried tiredlessly for 2 days and left messages but she has been avoiding me. I am truly upset since I was insured when the incident hapoened. I have cancelked household contents in the meanwhile since it has become unaffordable. We were punished with huge increases , after years of being claim free when we had a spout of break ins ionour premises. We did add additional security measures when this happened. We then had damages dur to power srges, as did the whole neighbourhood and again our excess amounts were frastically increased as well as our premiums. I do still have motor car insurance but am thinking of finding new insurance after being treated in this manner. Outsurance I'm very disgusted in the way I'm being ignored by your agent who promised service on my unfortunate issue.