Bad client service

My niece passed away on the 22 April 2026 ...claim was submitted on the 24 April 2026 the 27 April we did follow up only to be informed that the claim was send for physical assessment....I ask on what ground no answer...the week ended next week Wednesday in the second week of her passing this assessor came and question us like ********s.....oh yes ...the ironic part is she went to ok furniture to open her policy now it's as if we are commiting ***** .....mean while this is the only ever policy that she herself opened we the family didn't open any ......sive last week Wednesday since this assessor came here he never submitted his findings we have to call outsurance everyday they never call to give my mom update ....my nieces funeral has been postponed 3 times ....still nothing .....we have to mourn our niece but are now investigated...her 12 year old son don't know what is going on ....I have never experienced anything like this in my 38 years of living ....if u know of someone having a policy here pleasssssssssse tell them to cancel and go to funeral palour or they bank to open funeral policy outsurance is bad bad ....