HL
Henry L
1 reviews | Active since Aug 2016
24 Jul 2019, 20:46
Bad client service.
On the 15/7/19 Outsurance gave me a quote of R445.12 pm for my bakkie. I excepted and a policy schedule was emailed to me. On the 24/7/19 a new schedule was emailed to me with a new amount of R474.04. This was emailed to me at night when their offices was closed. This is not the amount that i agreed to. Outsurance . Is this the way you treat your clients?
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OUTsurance's replyOfficial
25 Jul 2019, 12:17Hello Henry
Thank you for your feedback.
Our client care advisor contacted you and explained your vehicle has been on cover since September last year and all policies are rerated annually. The rerated premium will come into effect in September.
The process was also discussed and we wish to thank you for allowing us the opportunity to clarify.
Regards
OUTsurance
Thank you for your feedback.
Our client care advisor contacted you and explained your vehicle has been on cover since September last year and all policies are rerated annually. The rerated premium will come into effect in September.
The process was also discussed and we wish to thank you for allowing us the opportunity to clarify.
Regards
OUTsurance
Best regards,
OUTsurance's reply25 Jul 2019, 12:17
Official
Hello Henry
Thank you for your feedback.
Our client care advisor contacted you and explained your vehicle has been on cover since September last year and all policies are rerated annually. The rerated premium will come into effect in September.
The process was also discussed and we wish to thank you for allowing us the opportunity to clarify.
Regards
OUTsurance
Thank you for your feedback.
Our client care advisor contacted you and explained your vehicle has been on cover since September last year and all policies are rerated annually. The rerated premium will come into effect in September.
The process was also discussed and we wish to thank you for allowing us the opportunity to clarify.
Regards
OUTsurance
Best regards,