SL
Sarah L
1 reviews | Active since Feb 2019
08 Feb 2019, 19:13
Bad client service
3rd party claim was submitted 3 months ago Claim nr, photos,quote, police statements where send,and now Outsurance refuse to pay claim
Helpful (0)
Replies (4)0
Replies (4)
OUTsurance's replyOfficial
11 Feb 2019, 10:22Good day Sarah,
We acknowledge receipt of your complaint. We are unable to trace a claim with the information you provided. Please send us a private message with the claim number ( Hello Peter block all digits on the public forum )
Once received we will escalate the matter to a legal manager for urgent assistance.
Sorry for the delay.
Regards,
OUTsurance
We acknowledge receipt of your complaint. We are unable to trace a claim with the information you provided. Please send us a private message with the claim number ( Hello Peter block all digits on the public forum )
Once received we will escalate the matter to a legal manager for urgent assistance.
Sorry for the delay.
Regards,
OUTsurance
Best regards,
OUTsurance's reply11 Feb 2019, 10:22
Official
Good day Sarah,
We acknowledge receipt of your complaint. We are unable to trace a claim with the information you provided. Please send us a private message with the claim number ( Hello Peter block all digits on the public forum )
Once received we will escalate the matter to a legal manager for urgent assistance.
Sorry for the delay.
Regards,
OUTsurance
We acknowledge receipt of your complaint. We are unable to trace a claim with the information you provided. Please send us a private message with the claim number ( Hello Peter block all digits on the public forum )
Once received we will escalate the matter to a legal manager for urgent assistance.
Sorry for the delay.
Regards,
OUTsurance
Best regards,
SL
Sarah L's updateReviewer Update
12 Feb 2019, 12:24Good day
Claim nr ***
SL
Sarah L's update12 Feb 2019, 12:24
Reviewer Update
Good day
Claim nr ***
OUTsurance's replyOfficial
12 Feb 2019, 12:33Thank you
Best regards,
OUTsurance's reply12 Feb 2019, 12:33
Official
Thank you
Best regards,
OUTsurance's replyOfficial
15 Feb 2019, 13:30Good day S. Speed,
Thank you for your feedback.
Our legal team have been in contact with you. We reviewed the merits of the claim and we informed you about our offer. You were happy with the settlement.
Regards,
OUTsurance
Thank you for your feedback.
Our legal team have been in contact with you. We reviewed the merits of the claim and we informed you about our offer. You were happy with the settlement.
Regards,
OUTsurance
Best regards,
OUTsurance's reply15 Feb 2019, 13:30
Official
Good day S. Speed,
Thank you for your feedback.
Our legal team have been in contact with you. We reviewed the merits of the claim and we informed you about our offer. You were happy with the settlement.
Regards,
OUTsurance
Thank you for your feedback.
Our legal team have been in contact with you. We reviewed the merits of the claim and we informed you about our offer. You were happy with the settlement.
Regards,
OUTsurance
Best regards,