Bad claims expierience

My business policy has been active since 27/3/2010, first claim for a damaged laptop in 2011; paid out by Outsurance R 4000, replaced by the business and re-added in 2011 back onto the policy. No claims in 10 yrs and 3rd outbonus due April 2018. Call received from Outsurance 18/12/2018 to query if we wanted to add on additional items or vehicles. I added on a Samsung S8 cellphone. On 24/12/2018, both the cellphone and laptop was damaged on out premises whilst my husband was on his was to see a client. My husband submitted the claim after the holidays approximately a week and a half ago and at the time could not remember the incident date. all he knew was that it was 2 weeks ago, the claims agent insisted on a date and he gave the date of the 14/12/2018 instead of the 24/12/2018. an hours after submitting the claim he called back and rectified the date to the 24/12/2018. We were asked to get damage reports for the items and send to outsurance, this was done and documents sent to them. After this we received a call from Marius who was appoint as our assessor/investigator at R 11000 fees added to a R 16 000 cellphone and R 7 000 laptop claim. I met with Marius, answered all his questions and for life the of me could not believe that after almost 9yrs claim free and not missing 1 premium, we are being interrogated and what seemed like an investigation. A complaint was logged with the manager Dawie who informed me that they are only doing their job. The assessor requested the contact details of the client my husband was on his way to see, how is this relevant to the incident that occurred on my property. like i informed Dawie last week telephonically that I was to cancel the policy, this morning I called Outsurance and spoke to a Gert, who argued with me as to why I'm cancelling the policy and if I had nothing to hide then i would not mind being investigated and i would not want to cancel the policy. The agent of yours was rude and out of line while speaking to me as a client. I was then told by Gert that because I had an open claim he could not cancel and because I'm being investigated, what do I have to hide and that all their claims are investigated; he will have to check with the claims department and will be back to me shortly; this was a 10am this morning. I then called the claims department and informed them that if this is the case then they must cancel the claim in order to cancel the policy. Lance the claims agent then informed me that Gert was stuck in the policy and he could not help me. I sent an email to Lloyd the claims agent at 10:05am and i have still not received any response. SO OUTSURANCE..........ARE YOU TREATING YOUR CUSTOMER FAIRLY OR DO YOU JUST NOT CARE. As mentioned to more than one person since last week, I am dissapointed after all these years in the service we have received and no longer want anything to do with your organization, so CANCEL as i have so nicely requested. Are you really that pathetic that you will interrogate and irritate your client by not following your clients request. Let me remind you that as a client I have the right!!!