Bad claim service when claiming as 3rd party

After numerous phone call only reaching my claim advisor, (Simphiwe Gama) if I'm lucky, once a week to follow up on my claim. my car has been standing since 12/04/2016 when I submitted the forms. Phoned numerous times only received feedback from my claim advisor on 25/04/2016 that he needed something else so I sent him the needed documents. Today its the 06/05/2016 and still no word from them? Their client damaged my car not the other way around and now I'm left hanging as to what is happening with pay out regarding my vehicle? I know it takes time but keep me informed, because if I phone 3 times a day and leave msg and no one calls back? that's poor service.