Bad Claim Service

<p>I have purchased a new vehicle and been with Outsurance since 15 January 2015. (no damages on vehicle brand new)</p> <p> </p> <p>I've been involved in a bumper bash on the 05th August 2016 today is the 20th September 2016 and my claim is still not handled off.</p> <p> </p> <p>I had been advised that i could collect my vehicle from the Panel beater which is Coachmans Auto Body. On the 22nd August 2016 i went to the panel beater and i immediately saw that all the work has not been completed.</p> <p> </p> <p>The assessor that works for Outsurance took photos of my boot panel where damages have occurred on the inside of the boot where the panel was bent. The assessor never mentioned this to the panel beater but took photos of this??</p> <p>So Apparently the panel beater had to notify the assessor of any other damages which has not been done. The panel beater then tried to fix the damages that i pointed out. </p> <p> </p> <p>The panel beater advised that they will order the panel for the inside of my boot an let me know when to return my vehicle.</p> <p> </p> <p>I took this up with Outsurance and Lerato has been assigned to handle the complaint on the 23rd August 2016.</p> <p> </p> <p>I received some feedback from Lerato in the beginning. There was a gap of almost 2 weeks that passed and no feedback has been provided to myself in regards to the complaint and when it would be sorted.</p> <p> </p> <p>The only feedback that was given was that the panel beater said they ordered the part.</p> <p> </p> <p>Last week i received a call from Lerato. It cost me to contact the panel beater and obtain contact information for the supplier/factory by whom they order their parts from.</p> <p> </p> <p>All contact information has been given to Outsurance. Today i receive a call from the panel beater requesting me to bring my vehicle in so that they can complete their work - i assume they have the part.</p> <p> </p> <p>I now need to leave my vehicle at the panel beater so that the assessor can also see the vehicle for he cannot give the panel beater a time? according to the panel beater this will only take a day to fix.</p> <p> </p> <p>So I contacted the panel beater and they do not know how I will be able to get by for the day. No curtesy vehicle?? Nope nothing!!</p> <p> </p> <p>So please tell me why are you here and why should i stay insured with you?</p>