RN
Riaan N
1 reviews | Active since Apr 2024
18 Apr 2024, 10:06
Bad claim experience so far.
So far bery bad experience with my claim.. The accredited out surance Panelbeaters send a quotation to out surance to get my car fixed that was in a accident.. 3 days later I received an email thy Wil only pay R50 k less of the original quotation and the reason is they can get pirot parts cheaper.. I'm awaiting call from There management I dont think anny of them would be happy to get there New car fixed with pirot parts.
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OUTsurance's replyOfficial
21 Apr 2024, 17:16Good afternoon Riaan,
Further to our private reply, our claims team have reviewed your concerns.
The Ombudsman for Short Term Insurance has given approval for all insurers to use second hand or alternative parts for vehicles out of their factory warranty period. This will only be for parts such as fenders, panels, lights etc. and not for safety parts. The vehicle must be repaired to manufacturers specifications.
Since we were unable to source alternative parts, we have approved genuine parts, and our service provider has been informed.
We will try our best to assist in finalising your claim as soon as possible.
Regards,
The OUTsurance Team
Further to our private reply, our claims team have reviewed your concerns.
The Ombudsman for Short Term Insurance has given approval for all insurers to use second hand or alternative parts for vehicles out of their factory warranty period. This will only be for parts such as fenders, panels, lights etc. and not for safety parts. The vehicle must be repaired to manufacturers specifications.
Since we were unable to source alternative parts, we have approved genuine parts, and our service provider has been informed.
We will try our best to assist in finalising your claim as soon as possible.
Regards,
The OUTsurance Team
OUTsurance's reply21 Apr 2024, 17:16
Official
Good afternoon Riaan,
Further to our private reply, our claims team have reviewed your concerns.
The Ombudsman for Short Term Insurance has given approval for all insurers to use second hand or alternative parts for vehicles out of their factory warranty period. This will only be for parts such as fenders, panels, lights etc. and not for safety parts. The vehicle must be repaired to manufacturers specifications.
Since we were unable to source alternative parts, we have approved genuine parts, and our service provider has been informed.
We will try our best to assist in finalising your claim as soon as possible.
Regards,
The OUTsurance Team
Further to our private reply, our claims team have reviewed your concerns.
The Ombudsman for Short Term Insurance has given approval for all insurers to use second hand or alternative parts for vehicles out of their factory warranty period. This will only be for parts such as fenders, panels, lights etc. and not for safety parts. The vehicle must be repaired to manufacturers specifications.
Since we were unable to source alternative parts, we have approved genuine parts, and our service provider has been informed.
We will try our best to assist in finalising your claim as soon as possible.
Regards,
The OUTsurance Team