Bad claim experience

Good afternoon, I have withdrawn the claim as Outsurance did not send the correct instructions to the panel beater. I have explained this every time the claim administrator/assessor contacted me.

In the beginning I have submitted two claims, one for the bumper and one for the damage to the right doors. The quote I received from the panel beater, which I forwarded to Outsurance, was to fix both the bumper and the damage to the right doors but when Outsurance submitted the claim to the panel beater they only gave the instruction to fix the right doors.

My requirement to have ALL the damage on my vehicle fixed have been going in circles for weeks now and I am looking at other alternatives.

Thanks