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Patrick M
1 reviews | Active since Feb 2024
29 Feb 2024, 14:35
Bad business service
Brett kimmie call me to come and speak to me about my claim.when he got to my house he told me that I was not covered for a power shed.and no policy was sent to me due to that fact that they captured my email address wrong and also he failed to play the sales records while he was with me which he claims I was told in
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Replies (3)PM
Patrick M's updateReviewer Update
29 Feb 2024, 15:48Good day
Now they have sent me a file which I can not open it
Now they have sent me a file which I can not open it
PM
Patrick M's update29 Feb 2024, 15:48
Reviewer Update
Good day
Now they have sent me a file which I can not open it
Now they have sent me a file which I can not open it
PM
Patrick M's updateReviewer Update
01 Mar 2024, 14:57OUTsurance i need someone to contact me i will not tolerate being ****med so need a senior to contact me regarding this claim I’m being inconvenienced and I’m definitely going to take this up with the ombudsman coz clearly I’m being taken as a idiot which is what I will not tolerate
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Patrick M's update01 Mar 2024, 14:57
Reviewer Update
OUTsurance i need someone to contact me i will not tolerate being ****med so need a senior to contact me regarding this claim I’m being inconvenienced and I’m definitely going to take this up with the ombudsman coz clearly I’m being taken as a idiot which is what I will not tolerate
OUTsurance's replyOfficial
07 Mar 2024, 12:59Good day Patrick,
After responding privately to your review, we escalated the matter to Devan our assessing manager.
Devan contacted you to discuss the claim rejection in detail. We listened to the sales call and discussed the findings with you. You accepted the essential core cover which excludes damage due power surges. We have made all call recordings available to you.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
After responding privately to your review, we escalated the matter to Devan our assessing manager.
Devan contacted you to discuss the claim rejection in detail. We listened to the sales call and discussed the findings with you. You accepted the essential core cover which excludes damage due power surges. We have made all call recordings available to you.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
OUTsurance's reply07 Mar 2024, 12:59
Official
Good day Patrick,
After responding privately to your review, we escalated the matter to Devan our assessing manager.
Devan contacted you to discuss the claim rejection in detail. We listened to the sales call and discussed the findings with you. You accepted the essential core cover which excludes damage due power surges. We have made all call recordings available to you.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
After responding privately to your review, we escalated the matter to Devan our assessing manager.
Devan contacted you to discuss the claim rejection in detail. We listened to the sales call and discussed the findings with you. You accepted the essential core cover which excludes damage due power surges. We have made all call recordings available to you.
We do apologise for the disappointment.
Regards,
The OUTsurance Team