LS
Linda S
1 reviews | Active since Jan 2019
07 Jan 2019, 16:11
Bad business deal
The insurance company insured my husband's car twice and refuses to refund him for double deductions on the same item.
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Replies (1)
OUTsurance's replyOfficial
09 Jan 2019, 13:57Good day lindajs1,
Shaheed our client services manager has informed you what had happened. There were 2 different vehicles insured - 1 insured in 2012 and the other in 2014. Each vehicle's information was given and cover accepted. We will send you the call recordings.
Unfortunately there are no refunds due. Sorry for the disappointment.
Regards,
OUTsurance
Shaheed our client services manager has informed you what had happened. There were 2 different vehicles insured - 1 insured in 2012 and the other in 2014. Each vehicle's information was given and cover accepted. We will send you the call recordings.
Unfortunately there are no refunds due. Sorry for the disappointment.
Regards,
OUTsurance
OUTsurance's reply09 Jan 2019, 13:57
Official
Good day lindajs1,
Shaheed our client services manager has informed you what had happened. There were 2 different vehicles insured - 1 insured in 2012 and the other in 2014. Each vehicle's information was given and cover accepted. We will send you the call recordings.
Unfortunately there are no refunds due. Sorry for the disappointment.
Regards,
OUTsurance
Shaheed our client services manager has informed you what had happened. There were 2 different vehicles insured - 1 insured in 2012 and the other in 2014. Each vehicle's information was given and cover accepted. We will send you the call recordings.
Unfortunately there are no refunds due. Sorry for the disappointment.
Regards,
OUTsurance