BAD BAD BAD SERVICE - VERY DISAPPOINTING WHEN YOU PAYING AND GETTING NOTHING IN RETURN

I called the call center to report a claim for hail damage to my house, I had to wait 10 days to have No response or reply or phone call or anything for that matter, no email ect, ect. I had to call back to get the response that they are busy because the hail damage was a lot! SO WHAT? HOW IN .... DOES THIS MAKE IT MY PROBLEM. IS OUTSURANCE BANK RUPT?? Next, Outsurance sends out a service provider, who goes to the house and doesn't do the full service. AGAIN I follow up with "WHAT IS HAPPENING? AFTER A WEE**** NO ONE FROM OUTSURANCE FOLLOWS UP. The service provider don't give a quotation because they dont do skylights! So again "I" have to follow up with OUTSURANCE. By this time I have spoken to at least 7 Outsurance staff members from the call center each with there own excuses........ so I speak to a Micheal he follows up and sends out the next service provider, they quote us more but dont tell us that they too DO NOT do skylights. We get them out to do the job at hand, then only once they fixing the other ceilings do they decide to let us know that they do not fix skylights. SURELY, Outsurance should have been a ware of this on receipt of the quotation. OK, so now I am angry, I get put through to the supervisor/ manager. Who then assist in accepting the fact that they have now messed up and will sort out the problem. Then problem is that by this time I have had about 15 people in and out of my property. WHO WILL I HOLD RESPONSIBLE SHOULD THERE BE A *****. Loyd advise me that he will send now a 3rd service provider to fix the sky lights, right, now we get this person to the house to give us another quotation to fix the sky light. A WEEK LATER I ONCE AGAIN HAVE TO FOLLOW UP WITH OUTSURANCE AS TO HOW MUCH IS THE QUOTATION? HAVE YOU SENT THE EMAIL TO THE SERVICE PROVIDER? WHEN IS HE STARTING? AS EXPECTED, I LOST MY TEMPER BECAUSE NON OF THIS WAS DONE. AFTER LOOSING MY TEMPER ALL OF A SUDDEN THE SERVICE PROVIDER LET ME KNOW THAT HE HAD BEEN CONTACTED BY OUTSURANCE AND HE WILL BE DOING THE JOB.

MY QUESTION: WHY DID I HAVE TO GET SO ANGRY BEFORE SOME ONE AT OUTSURANCE TOOK ME SERIOUSLY. SHOCKINGLY POOR SERVICE .