NN
Nicolaas N
1 reviews | Active since Aug 2016
07 Aug 2020, 17:10
Bad bad bad customer service
I am very dissepointed for the way outsurance deal with clients. They are quick to do a quote for you but for the rest they just dont exist. I did a quote, they could not beat my existing premium, so i app**** for the R500 promotion that they brag about on tv every day. I aventialy got my mail after i had to phone for feedback, the mail said that i do qualify for the R500 and that it would be in my bank account within 4 to 5 days. Today is the fifth day and after leaving 6 messages for George and his manager to call me back, im still waiting for a call. This is really bad and wish South Africa can agree with me
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OUTsurance's replyOfficial
11 Aug 2020, 11:30Hello Nicolaas
Thank you for bringing the matter to our attention.
We are very sorry to see the correct time frames were not discussed with you. Coupled to this, most disappointing to see George never returned your calls!
Refilwe contacted you, discussed when payment was made and she will attempt to speed the matter up for you.
You were kind enough to agree forwarding us the email correspondence you received from George. We will discuss the identified service issues internally.
Regards
OUTsurance
Thank you for bringing the matter to our attention.
We are very sorry to see the correct time frames were not discussed with you. Coupled to this, most disappointing to see George never returned your calls!
Refilwe contacted you, discussed when payment was made and she will attempt to speed the matter up for you.
You were kind enough to agree forwarding us the email correspondence you received from George. We will discuss the identified service issues internally.
Regards
OUTsurance
OUTsurance's reply11 Aug 2020, 11:30
Official
Hello Nicolaas
Thank you for bringing the matter to our attention.
We are very sorry to see the correct time frames were not discussed with you. Coupled to this, most disappointing to see George never returned your calls!
Refilwe contacted you, discussed when payment was made and she will attempt to speed the matter up for you.
You were kind enough to agree forwarding us the email correspondence you received from George. We will discuss the identified service issues internally.
Regards
OUTsurance
Thank you for bringing the matter to our attention.
We are very sorry to see the correct time frames were not discussed with you. Coupled to this, most disappointing to see George never returned your calls!
Refilwe contacted you, discussed when payment was made and she will attempt to speed the matter up for you.
You were kind enough to agree forwarding us the email correspondence you received from George. We will discuss the identified service issues internally.
Regards
OUTsurance