Bad attitude towards customers

If you see big companies like Outsurance having employees like Mpho Letwaba behaving in such a way then you can see the near is nigh and crumbling is just knocking on the door. I called Outsurance today just to change my address and my Premium shot by more than R100 and I am not sure where that was coming from. I was referred to Senior Adviser by the name of Mpho Letwaba who initially said the Premium has increased from R534 to R558 because of security reasons and was surprised what has changed as OLD & NEW place are 8 KMs apart. My car is a 2009 Model and is old that I am not even supposed to pay more than R400 gauging from quotations that I always get from other companies that I decline because I have been with Outsurance for more than 6 years. Only to be told by Mpho Letwaba that I am a high risk because I claimed for Wind Screen. If windscreens can be used then no one will qualify for insurance and if you can check my history with Outsurance, more than R56 000 contributed and someone just wake up and think Outsurance is as strong and will never crumble because of such behavior. Wait until retrenchment knocks and see that the little that we contribute sustain e company.