Bad attitude goes to a new level.

I have just had a horrid experience with Outsurance. Random customer care agents that in my view are poorly trained. To the extend that I became fedup with the service and cancelled my policy. My wife then asked me to reconsider and I contacted the person who assisted me originally. A very friendly lady. She however was promoted and when asked to assist, her manager declined that she helps. So Outsurance will rather loose a client than have someone help a client that is fedup.

Perhaps that echo's the sentiment of why it is time to take the plunge and write Outsurance off permanently. You have lost any interest in the customer and it does not help that your customer facing staff are not on scratch.