Bad Attitude From Outsurance Call Centre Agent

Earlier this week I interacted with an Outsurance call agent and had such a poor experience that I have been put off the company completely. I was attempting to get a quote for my household contents and all risks insurance as I am unhappy with my existing provider. The agent called me at a bad time but I excused myself from work anyway. When it came time to discuss my specified risks, I started having issues. I was reading aloud, directly from my existing policy, and the agent begain giving me backchat. For example:<br> Me: \\I have an iPad mini 16GB