FP
Francois P

1 reviews | Active since Jan 2011

19 Jul 2016, 05:59

Bad Attitude and Poor Business Ethics CANCEL POLICY

<p>I have been a valued and loyal customer of outsurance for a substantial amount of years now. Currently I'm in the process of purchasing a new vehicle and I have contacted you for a quote only to find that you are charging me double for the new vehicle than what I'm paying for my current vehicle and the quote that you have given me for the new vehicle would be 25% more that excluding the benefits that I will be earning on a monthly basis and not only every three years like yours.. Because I have been in a vehicle accident on two occasions in the last year, you are penalising me harshly. These two incidents were out of my control but that is not taken into account. Yesterday I got a quote from you and another reputable insurance organisation. When I phoned last night for a comparable quote I was told that you (outsurance) are number one and if I don't like it I can move my policy. Thank you very much to this person because of the manner that you as represented outsurance I have decided last night that this loyal customer with morals, values and standards is not the same as your sales person and do not want to be part of your poor business ethics and bad attitude. Never ever do you bad mouth competitors. Please contact me after 1pm today to cancel my policy and if someone contacts me I want to speak to a Manager that I can relate to?</p> <p> </p>

0
Replies (1)
OUTsurance
OUTsurance's reply19 Jul 2016, 12:57
Official

Dear Francois

Thank you so much for bringing the matter to our attention. Please accept our sincerest apology for the service you described. This is not what we want for any of our clients. The matter was escalated to our client care management team and they will listen to the relevant recordings to address the matter internally.

We truly appreciate you being so understanding and for your continuous loyal support.

Kind regards,

Alet