Bad Attitude

I contacted Nonhlanhla on *** Claim number: *** on behalf of my ****her to enquire why his car can only be repaired on the 20th of April 2015. He is going on vacation and wants his car repaired before leaving. Nonhlanla had a very bad attitude and told me that she already spoke to my father about the claim. I asked her to explain it to me as well. She said that if she had to explain it to me again she is duplicating her work. I am unsatisfied with the way we are treated.