KM
KHAYALETHU M

1 reviews | Active since Jul 2015

24 Aug 2015, 18:39

BAD ATTITUDE

I had a car accident in the middle of June 2015. OUTSURANCE sent its investigator who was very rude. I reported the rude behaviour only to be met with equally rude behaviour by a manager. The matter was escalated to one Shakeel Ebrahim who did nothing except to arrange for another meeting. They requested beacon & billing accounts for cellphones, bank statements and the signing of a Consent Form. To this day they have never finalised my claim. I have been without a car for over 66 days and this insurance has continued to send *********** people to me. I have sent numerous e-mails that were not responded to by Eddie Nelushi and Shakeel Ebrahim. Even today I sent e-mails and there have been no response. This company treats its customers very badly. They have no idea what it is to treat customers fairly. I requested access to information and there has been no response yet. The service is very bad in this insurance company. They just don't care about customers.

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