Bad assistance

I would like to lodge a complaint with Outsurance regarding the way in which my telephone call was handled today.

i logged a call today to ask that Outsurance perhaps help me with a discount on my policy due the world wide Covid-19 outbreak.

As a single parent and i have also just started a new job which Im not sure i will even get a salary at month end. i asked for discount for the period of the lock down as a single parent.

I cant remember the name of the agent that assisted me but i feel mistreated.

i was told that because i am in the process of having my policy increased due to the yearly increase that Outsurance was not able to assist me.

How is the current economic circumstances now my fault?

I called today because as a loyal outsurance customer, and since miway and auto and general can offer their customers some sort of reprieve yet outsurance is refusing to assist me. i was told that manager could not call me back since the call centre is working from home. i was advised that there is nothing they can do except for lowering the premium increase.

i dont find the current increase on my policy justified either.

If outsurance is unable to assist me with some sort of discount during the lock down then i will be forced to take my business to another insurance provider that is more then willing to assist me with a discount during this difficult time.