bad and slow service no one has called me since thursday

Item: OUTsurance
Rating: 1
Author: samantha G

My claim number is ***. this is the first time that I am claiming and dont seem to be getting service, I am putting a comprehensive plan. Please can someone call me and get my claim sorted as soon as I am done i would like to cancel all my policies with guys bad service. unhappy client yet paying client and never claimed

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Replies (1)

OUTsurance's replyOfficial

18 Apr 2024, 09:04

Good morning Samantha,

Further to our private reply, our claims manager Lynnette contacted you to address your concerns.

We are in the process of authorising all the additionals quoted from our service provider.

We will try our best to finalise your claim as soon as possible and will keep you updated.

We are truly sorry for the inconvenience caused and will try our best to regain your trust in us.

Regards,
The OUTsurance Team

OUTsurance's reply18 Apr 2024, 09:04

Official